Shipping policy

Thank you so much for supporting Nellie & Callie Co. Every order truly means the world to us!

Handmade Items & Turnaround Time

All items are handmade and made to order.
Please allow 35–45 business days for order processing (excluding weekends and holidays).
Because each piece is handmade with care, turnaround times may vary slightly, especially during sales, launches, or holidays.
By placing an order, you acknowledge and agree to this processing timeframe.

Shipping Time

Once your order has shipped, delivery typically takes 2–7 business days, depending on the carrier and your location.
Shipping times are estimates provided by the carrier and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on weight, size, and destination.
We currently ship within the United States only.

Order Tracking

Incorrect Address

Please double-check your shipping address before completing your order.
Nellie & Callie Co. is not responsible for orders sent to an incorrect or incomplete address provided by the customer.
Returned packages due to address errors may require an additional shipping fee to be resent.

Lost or Stolen Packages

Once a package is marked delivered, Nellie & Callie Co. is not responsible for lost or stolen items.
Please contact your local post office or shipping carrier for assistance.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging so we can assist you.

Questions

For any questions regarding your order or shipping, please reach out through our website or social media pages.

Thank you for choosing Nellie & Callie Co. — handmade with love 🤍